What are the quiet leaks costing you?

Three questions. No math. Drag the sliders — everything stays in your browser.

The method, in plain words

Every business has inquiries nobody answered, quotes that went cold, and appointments that no-showed. Each one was already paid for — ads, referrals, reputation — and then quietly lost. We count what that costs you each month, apply your gross margin, and assume a deliberately conservative recovery rate until real numbers exist.

Two rules always: cost savings and recovered revenue are reported separately, and recovered revenue is labeled an estimate until it's measured. No blended "ROI %" headline hiding the mix.

For the spreadsheet-minded — the full method

Labor & cost

Hours/month spent on the workflow (customer-stated)
Fully-loaded hourly cost of who does it
Automatable share (KAVO estimate, confidence-labeled)
Software/tooling cost, current and after

Revenue leakage

Lead/inquiry volume, average value, gross margin
Current conversion; missed-lead rate
No-show / cold-quote rate
Recovery rate on follow-up — conservative, assumed until measured

CURRENT   = H·R + S + E + V·M·D·m + V·(1−M)·N·D·m
AFTER     = H·(1−A)·R + S' + rework'
SAVINGS   = CURRENT − AFTER
RECOVERED = V·M·F·D·m + V·(1−M)·N·F₂·D·m        (forecast until measured)
NET/mo    = SAVINGS + RECOVERED − management fee − usage
PAYBACK   = implementation ÷ NET        YEAR 1 = NET·12 − implementation

Recovered revenue is always flagged as forecast. The conservative view counts half of it; that is the headline, never the stretch case.

HHours/month on the workflow.

RLoaded hourly cost of who does it.

AAutomatable share of the hours.

SSoftware/tooling cost today.

EError and rework cost per month.

VInquiries per month.

MShare never responded to.

DAverage job or customer value.

mGross margin on that value.

NCold-quote / no-show rate.

FRecovery rate on follow-up.

KMonthly management fee.

UThird-party usage per month.

IOne-time implementation fee.

The full estimator — every input, exact formulas

For the detail-oriented: twelve inputs, same rules. Nothing is sent anywhere — this runs in your browser, and the results are estimates from your own inputs, not a KAVO claim.

Hours/month?Total staff hours spent on this workflow each month, across everyone who touches it. A 10-second estimate is fine — refine it at diagnosis. Loaded rate $/h?Wage plus ~30% for taxes, benefits, and overhead. Rule of thumb: hourly wage × 1.3, or annual salary ÷ 2080 × 1.3. Automatable %?Share of those hours a system could handle without a human. For these workflows we usually estimate 50–80% — you'll refine it at diagnosis. Leads/month?Inquiries in a typical month: calls, forms, DMs, walk-ins. Use a normal month, not your best one. Missed-lead %?Inquiries that never got a real response. Quick check: your missed-call percentage plus old unread form emails. Avg value $?Average job or customer revenue — the typical one, not your biggest. Conservative numbers make stronger cases. Gross margin %?What you keep after direct job costs. Most service businesses land 35–60%; if unsure, 50% as a labeled assumption. No/cold rate %?Quotes sent or appointments booked that end without work done — cold quotes plus no-shows. Recovery %?How many of those you might win back with consistent follow-up. Keep it low (10–20%) — it stays an estimate until measured. Mgmt fee $/mo?KAVO monthly management: $350 Starter · $750 Growth · from $1,000 Private. Usage $/mo?Third-party usage (AI, SMS, telephony), typically tens of dollars a month at small volumes — 80 is a safe placeholder. Implementation $?One-time build fee. Launch pricing: $3,500 Starter · $6,500 Growth · from $9,500 Private.

Enter values — results compute locally.

Estimates only, computed from your inputs in your browser. Cost savings vs recovered revenue shown separately. If payback is under a month, check your inputs twice — we will.

What happens after go-live

At day 90 and quarterly after, ROI is recomputed from measured data: hours actually displaced, recoveries actually counted, support and usage actually spent. Where measured lands below projected, we report the gap — that honesty is the point of the exercise.

Get your ROI worksheet