KAVO Knowledge
Answers from your own SOPs in seconds
Your team gets answers in seconds from your own SOPs, pricing, policies, and history — with sources, and with the judgment calls still going to humans.
The problem
Tribal knowledge lives in the owner's head, old emails, and scattered documents; staff interrupt senior people for answers; customers get inconsistent answers; onboarding takes months.
What businesses commonly do today
Question, interrupt senior staff, answer from memory, inconsistent application, mistakes and rework.
What KAVO changes
A permissioned assistant answers from your own documents with citations — and routes what it can't answer to a human, feeding the answer back into the corpus.
How the workflow operates
- Knowledge sources ingested (SOPs, pricing, policies, FAQs, past tickets)
- Permissioned retrieval with citations
- Staff-facing assistant (chat, Slack, Teams)
- Low-confidence questions routed to humans; answers feed back into the corpus
- Usage analytics expose documentation gaps
Actions with business risk require human approval by default — nothing writes to your systems unattended without your sign-off at SOW stage.
What success looks like
Senior-staff interruption hours returned, answer consistency, faster onboarding, and a map of documentation gaps.
Expected results are stated as category, not promise; magnitude comes from your numbers via the ROI worksheet, never from generic benchmarks.
Who this fits
Any business over five staff with recurring 'how do we handle X' questions; the entry point to the Private tier for sensitive employee knowledge systems.
Integration expectations
Document sources (Drive, SharePoint, Notion), chat surface, SSO for permissions where available. Integration feasibility is verified live before any proposal is issued.